General Questions
Are you a manufacturer/trading company?
We are a manufacturer with 2 independent factories.
Can I customize the product?
Yes,we have design team to assist you in completing your custom ideals.
What is the lead time?
Our lead time is 15-25 days after received the deposit.
What is the MOQ(minimum order quantity)?
Our MOQ depend on the sizes of the product.
Can I get a sample before bulk order?
Yes,we could provide FREE samples.
What is your payment terms?
50% deposit and 50% balance before shipping or against B/L.
Product Questions
How long could we store the products?
Our products obtain a shelf life of 12-24 months.
Where could the products be degraded?
Our products could be degraded in Industrial facilities or even in your garden!
How long does the products take to decompose?
Our products could be decomposed in your garden within 180 days.
Do you offer other compostable products?
Yes,we could offer other plastic products that is made from PLA/PBAT/PBS too.
Shipping Questions
Can you help in shipments?
Yes,we have partnered with logistics agent to offer the most competitive shipping costs.
What trading terms can you offer?
We offer EXW,FOB,CIF,DAP,DDP.
How can I track my shipment?
Our team will provide regular updates on the tracking progress of your order. You can also use the provided logistic number to access detailed shipment information.
Quality Questions
Do you have any return policy?
Yes,we have a return policy. Please refer to our product page for details.
How do you ensure your quality?
We conduct pre-production trials to ensure all data and parameters are accurate before proceeding with mass production. After production is completed, our quality control department performs random sampling inspections. Each batch of goods is accompanied by our QC inspection report before leaving the factory.